The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop product and service knowledge
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Knowledge of the use, purpose and application of products and services is developed and maintained Completed |
Evidence:
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Knowledge of products and services is conveyed to other team members as required Completed |
Evidence:
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Comparisons between available products and services are researched and applied, including brand options, features and price Completed |
Evidence:
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Knowledge is developed of competitors’ product and service range and pricing structure Completed |
Evidence:
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Experienced sales staff are consulted or product information researched to increase product and service knowledge Completed |
Evidence:
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Approach customer
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Timing of customer approach is determined and applied Completed |
Evidence:
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Effective sales approach is identified and applied Completed |
Evidence:
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Positive impression is conveyed to arouse customer interest Completed |
Evidence:
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Knowledge of customer buying behaviour is demonstrated Completed |
Evidence:
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Gather information
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Questioning techniques are applied to determine customer buying motives Completed |
Evidence:
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Listening skills are used to determine customer requirements Completed |
Evidence:
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Non-verbal communication cues are interpreted and clarified Completed |
Evidence:
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Customers are guided to a product range that matches their identified buying motives and requirements Completed |
Evidence:
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Customers are identified by name where possible Completed |
Evidence:
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Sell benefits
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Customer needs are matched to appropriate products and services Completed |
Evidence:
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Knowledge of product or service features and benefits are communicated clearly to customers Completed |
Evidence:
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Specific requirements relating to products or services are described to customers Completed |
Evidence:
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Routine customer questions about products are answered accurately and honestly Completed |
Evidence:
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Customers are referred to more experienced, senior sales staff or to appropriate product specialists as required Completed |
Evidence:
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Overcome objections
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Customer objections are identified and accepted Completed |
Evidence:
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Objections are categorised into price, time and product or service characteristics Completed |
Evidence:
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Solutions or alternatives are offered to customers according to workplace policy Completed |
Evidence:
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Problem solving is applied to overcome customer objections Completed |
Evidence:
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Close sale
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tomer buying signals are monitored, identified and responded to appropriately Completed |
Evidence:
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tomers are encouraged to make purchase decisions Completed |
Evidence:
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opriate method of closing sale is selected and applied Completed |
Evidence:
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Maximise sales opportunities
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ortunities for making additional sales are recognised and applied Completed |
Evidence:
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tomers are advised of complementary products or services according to identified customer needs Completed |
Evidence:
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sonal sales outcomes are reviewed to maximise future sales Completed |
Evidence:
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